OPTION 01
Delete from the Sódu app
- Open the Sódu app.
- Go to Account.
- Tap Delete Account.
- Confirm the deletion when prompted.
How to request deletion
You can request deletion in either of these ways:
OPTION 02
Request deletion by email
If you are unable to access the app, email info@gosodu.com with the subject “Account Deletion Request.”
Send the request from your registered email address, or include the phone number registered to your Sódu account. We will process your request within 10 business days. For your security, we may ask you to verify that you own the account.
Email a deletion request →What will be deleted
After we verify and approve your request, we will permanently delete or anonymise the personal data associated with your Sódu account, including:
- Your account profile and sign-in identifiers.
- Your name, contact details, company profile, and saved addresses.
- Saved sourcing preferences and requests that are not subject to a legal retention requirement.
- App preferences and other personal account data.
Your account will be permanently deleted. This action cannot be undone. You will no longer be able to sign in, access your account history, or restore the deleted information.
What may be retained
Some records may need to be retained after your account is deleted where required for legal, regulatory, tax, fraud-prevention, dispute-resolution, or contractual purposes. These may include completed order, payment, invoice, shipment, customs, and business transaction records.
Retained records are limited to what is necessary, kept securely, and are not used for marketing. Transaction records may be retained for up to five years, or longer if required by applicable law. They are deleted or anonymised when the required retention period ends.
How long deletion takes
Account deletion requests submitted by email will be processed within 10 business days. If we need additional information to verify account ownership, we will contact you using the details associated with your request.
Once deletion is complete, it cannot be reversed.
Need help?
For questions about account deletion or how Sódu handles your personal data, contact info@gosodu.com. You can also read our Privacy Policy.