SODU, INC.
TERMS OF USE
Last updated: [September 17, 2025]
Welcome to gosodu.com and the Sodu mobile apps (collectively, the “Platform”). These Terms of Use (“Terms”) form a binding agreement between you and Sodu, Inc., a Delaware corporation (File No. 10292899), 1111B S Governors Ave STE 29775, Dover, DE 19904, USA (“Sodu”, “we”, “us”, or “our”). By creating an account, placing an order, or using the Platform, you agree to these Terms and to our Privacy Policy.
If you do not agree, do not use the Platform.
Who we are and what we do
Sodu operates a platform for sourcing and purchasing products from third‑party manufacturers, and we arrange logistics services including Egyptian export/customs clearance and international freight. We also provide customer support and related services.
Unless stated otherwise in an order, Sodu is the seller of record to you and separately contracts with factories and logistics providers.
Eligibility and accounts
You must be able to form a binding contract and comply with these Terms. The Platform is primarily intended for business buyers.
Account security: Keep your credentials confidential and notify us immediately of unauthorized use.
KYC, compliance, and acceptable use
You agree to provide accurate information and any documents reasonably requested for KYC/AML, sanctions screening, and compliance.
You will not use the Platform to violate laws, infringe IP, send malware, or circumvent our relationships with suppliers (see Section 12.2).
Product info, orders, and confirmations
Product specifications, MOQs, and lead times may include factory‑provided data and reasonable tolerances.
Orders are binding only when you receive our written Order Confirmation (including email or in‑app confirmation). Conflicting purchase order terms are excluded unless we expressly accept them in writing.
Pricing, logistics, taxes, and fees
EXW base prices: Product prices are Ex‑Works (EXW) at the factory/warehouse in USD unless stated otherwise.
Sodu‑arranged services: We typically arrange factory pick‑up, Egyptian export/customs clearance and documentation, and international freight to the agreed destination (and insurance if elected). These charges are itemized and added to your invoice.
Destination charges: Destination customs clearance, duties, taxes, and last‑mile delivery are excluded unless expressly included in your Order Confirmation.
Service fee: A 2.5% Sodu service fee applies to the total chargeable amount (EXW product price + included export/logistics/insurance/surcharges).
Taxes: You are responsible for applicable taxes and duties unless included on the invoice.
Payments and processing
100% upfront: You must pay one hundred percent (100%) of the total invoiced amount to confirm your order.
Methods: Bank transfer or other available methods we present at checkout. If card or Apple Pay/Google Pay is offered, payments are processed by PCI‑DSS compliant processors on Sodu’s behalf; Sodu does not store full card details. Use of Apple Pay/Google Pay is subject to Apple/Google and your card issuer terms.
Billing descriptor and currency: Charges appear as “SODU INC” or “GOSODU [Order No]”. Currency is USD unless stated otherwise.
Flow of funds: After confirmation and receipt of cleared funds, Sodu pays factories 30%/70% and pays logistics providers; this does not change your obligation to pay Sodu 100% upfront.
Late/failed payment: We may suspend or cancel orders if funds are not received by the due date. Late amounts may accrue interest up to 1.5% per month or the maximum allowed by law.
Chargebacks: Contact us to resolve issues before initiating chargebacks. Unfounded chargebacks may result in suspension.
Incoterms, delivery, title, and risk
Shipment term: The end‑to‑end shipment Incoterm (e.g., FCA, FOB, CFR, CIF, CPT, CIP, DAP) will be stated in your Order Confirmation and governs risk transfer beyond EXW.
Risk: Transfers per the stated Incoterm; if only EXW applies, risk transfers upon collection at the factory.
Title: Transfers upon our receipt of full payment and, where applicable, issuance of the transport document naming you or your forwarder as consignee.
Documents: We provide commercial invoice, packing list, transport documents, and any specified certificates.
Inspection, quality, and claims
Pre‑shipment checks: We facilitate reasonable checks. You may request third‑party inspection at your cost. If you decline inspection, Products are deemed accepted at shipment, subject to latent defects.
Arrival inspection: Notify us of visible damage/shortage/non‑conformity within 5 business days after arrival; latent defects within 30 days after arrival, with evidence (photos, reports, samples).
Remedies: For verified non‑conformity attributable to the factory or Sodu, our sole obligation is to repair, replace, issue a credit, or refund the affected portion.
Cancellations, refunds, returns, and delays
Your cancellations:
Before Order Confirmation: full refund less non‑recoverable payment processing/bank fees (if any).
After Order Confirmation but before production start: refund minus actual documented costs already incurred (e.g., factory deposits, admin, inspection, booking fees).
After production start or after pick‑up/export clearance booking: non‑cancellable. We will use reasonable efforts to mitigate or resell; any net recovery is credited to you, less costs.
Non‑conformity refunds: If Products materially fail agreed specs and you notify us timely per Section 8, we will repair, replace, credit, or refund the affected portion. Refunds are processed within 10 business days after return/credit note or written settlement confirmation.
Logistics delays: Force majeure or carrier disruptions are not refundable; we will rebook or reroute where feasible. If we miss an expressly guaranteed ship date by more than [•] days for reasons within our control, you may request a credit of [•]% of the logistics charges for that shipment.
Refund method: Refunds are made to the original payment method where practicable; otherwise by bank transfer.
Platform access and content
License: We grant you a limited, revocable, non‑transferable right to use the Platform for lawful purchasing and related activities.
Restrictions: No scraping, reverse engineering, or misuse. Do not upload unlawful or infringing content. We may suspend access for violations.
Intellectual property
Ownership: The Platform, its content, trademarks, and logos are owned by Sodu or our licensors and protected by law.
Feedback: If you submit feedback, you grant Sodu a perpetual, royalty‑free license to use it without restriction.
Business practices
Competitive pricing: We aim to offer competitive pricing inclusive of export/logistics solutions. Any promotion or price‑match applies only if expressly stated in your Order Confirmation.
Non‑circumvention: You will not use information obtained via Sodu to purchase identical or substantially similar products directly from the same factories (or their affiliates) for the Territory during your use of the Platform and for 12 months thereafter without our written consent.
Compliance
Trade controls: You will not cause violations of export controls or sanctions, or re‑export to embargoed destinations or prohibited end‑users.
Product compliance: You are responsible for destination‑country regulatory compliance (standards, labeling, registrations) unless we expressly agree in writing to undertake specific tasks.
Privacy and data
Privacy Policy: Our practices are described at https://gosodu.com/privacy. By using the Platform, you consent to it.
Payments data: Payment credentials are processed by PCI‑DSS compliant providers; we receive tokenized data/transaction IDs only.
Cookies: See our Cookie Notice at https://gosodu.com/cookies.
Support and contact
Support: support@gosodu.com | +[phone]
Address: 1111B S Governors Ave STE 29775, Dover, DE 19904, USA
Escalation: If an issue is not resolved within 10 business days, escalate to [compliance@gosodu.com]. We aim to resolve most issues within 30 days.
Warranties and disclaimers
Limited conformity warranty: Products will conform to agreed specifications at the applicable risk‑transfer point, subject to reasonable tolerances and Section 8.
Platform “as is”: Except as expressly stated, the Platform and Products are provided “as is” and “as available.” We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non‑infringement, to the maximum extent permitted by law.
Limitation of liability
No indirect damages: Neither party is liable for indirect, incidental, special, punitive, or consequential damages, including lost profits or business opportunity.
Cap: Sodu’s aggregate liability for any order will not exceed the amounts you paid to Sodu for that order.
These limitations do not limit your payment obligations or either party’s liability for confidentiality breaches or prohibited circumvention.
Force majeure
Neither party is liable for delays or failures due to events beyond reasonable control (e.g., acts of God, war, sanctions, epidemics, port closures, strikes, carrier disruptions). The affected party will notify the other and mitigate impacts.
Governing law and disputes
Good‑faith resolution: Senior representatives will attempt in good faith to resolve disputes within 15 days of notice.
Arbitration: These Terms are governed by Egyptian law. Disputes will be finally resolved by binding arbitration in Cairo under the Egyptian Arbitration Law, in English. New Cairo Courts have jurisdiction to enforce awards.
Interim relief: Either party may seek interim measures from competent courts without waiving arbitration.
Consumer rights and jurisdictional terms
Business use: The Platform is primarily intended for business buyers. By using it, you represent you are purchasing for business use unless otherwise agreed.
Mandatory consumer laws: If you qualify as a “consumer” under mandatory local law, nothing in these Terms limits your non‑waivable rights. In the event of conflict, mandatory consumer protections prevail for those consumers.
Changes to these Terms
We may update these Terms from time to time. We will post the new version with a “Last updated” date and, where required, provide notice in‑app or by email. Continued use constitutes acceptance.
Miscellaneous
Entire agreement: These Terms and any order‑specific confirmations/invoices are the entire agreement between you and Sodu regarding the Platform and purchases.
Order of precedence: In case of conflict, your Order Confirmation prevails over these Terms for that order.
Assignment: You may not assign these Terms without our consent. We may assign to affiliates or in connection with a corporate transaction.
No waiver: Failure to enforce a provision is not a waiver.
Severability: If any provision is invalid, the rest remains effective.
Language: These Terms may be provided in English and Arabic; in case of conflict, the Arabic version controls if we designate it as controlling.
Appendix A — Key order details (for each Order Confirmation)
Products and specifications
Incoterm and delivery point
EXW product price
Egyptian export/customs and international freight charges (and insurance, if any)
Surcharges/ancillaries (if any)
Sodu Service Fee (2.5%) calculation basis and amount
Total invoice amount and payment deadline
Inspection protocol and acceptance criteria
Any destination services included (if applicable)
Special compliance tasks/certificates (if applicable)